You are searching by printer. If you prefer to search by ink cartridge, click here

Original and compatible cartridge differences

27 / 08 / 2015

The extent of most shoppers cartridge knowledge is “original/genuine cartridges are expensive” and “compatible cartridges damage my printer”.There’s obviously far more to it than that, so we’ve put together a massive resource to give you as much or as little information as you need to see what the difference really is.

All you need to know in 5 seconds

An original cartridge is manufactured by the same brand that made your printer. e.g. an original cartridge for a HP printer is manufactured by HP.

A third party cartridge is a cartridge manufactured by a different company for your printer. e.g. a cartridge for a HP printer, but not made by HP.

Compatibles should be just as reliable as genuine cartridges, and as long as you shop from a reputable supplier they are the #1 way to save money on your printing, without impacting print quality or the performance of your machine.

Cartridge types and names

Original equipment manufacturer (OEM)

An original cartridge is a brand new cartridge manufactured by the same brand that made your printer. So an original cartridge for a HP printer is manufactured by HP.


Another name for an original OEM cartridge.


This is a brand new cartridge made by a third-party manufacturer. They have no affiliation with the original manufacturers of the printer, and the cartridges have not been used before.


These are original cartridges which have been used once, returned, cleaned and refilled. Typically ink cartridges are refilled.


These are original cartridges which have been used once, returned, cleaned, all working parts replaced and then refilled. These are typically toner cartridges, with the parts of toner that experience wear during the printer process being replaced.

Why is there such a big price difference?

Genuine cartridges are a manufacturers profit. With research and development costs the manufacturers have to make their money back somehow, leading to high consumable prices once a customer has committed to a printer. Compatible products have no such overheads so can charge much lower prices when producing cartridges en mass.

Be careful though, it’s not difficult to find sub-standard compatibles at ridiculously low prices, so always make sure to only ever buy from reputable websites with returns policies and guarantees.

Will compatibles affect my printer warranty?

There are very few ways a cartridge can break a printer and ‘legitimate’ suppliers guarantee the performance of your machine for cartridge failure.

It’s worth highlighting before the following stage – it is incredibly rare for a cartridge to cause an issue with a printer. You’re talking maybe 1 issue a year for a major retailer, third-party cartridges are great.

If you’re really worried though here’s the nitty gritty.

If your printer was purchased within 12 months…

A manufacturer is legally required to give a 1-year guarantee on electrical products. They cannot have anti-competitive terms. The supplier has to prove that the third party cartridges caused the fault with the printer. They cannot just state “you used a compatible, we’re not helping”. Read your warranty and bring their attention to the details, likely in the form of “warranty does not apply if damage is caused by non-original products”.

They should arrange an engineer visit to determine the fault and what caused it. If it’s the printer fault, great, they’ll sort it. If it is the cartridge then your supplier guarantee will cover it.

If your printer is in an extended warranty after 12 months…

These optional warranties are provided by the manufacturer and they can set their own terms. This means that they can void your warranty for using third party cartridges. In this case follow these tips.

  1. Contact your manufacturer – it may be a known printer fault (e.g. Kodak printheads cracking)
  2. If they refuse to help, contact your supplier explaining the problem.
  3. If there’s a chance the consumable caused it, they will arrange an independent engineer to fix the issue and find the fault (as they should guarantee their products)
  4. If the cartridge was the cause your supplier guarantee should cover it
  5. If the printer is at fault, you have an engineers report to talk to the manufacturer about.

Important note: If the engineer is confident it is a printer fault you will have a much higher chance of success talking to the manufacturer if you have original cartridges in the machine when they look to resolve the issue.

Is there any difference in print quality?

The short answer is ‘there shouldn’t be’. With the ink formulation incredibly close to the genuine cartridge, you’ll often see just as good colour reproduction, accuracy of print and ease of use, all at a bargain price.

Are compatibles suitable for me?

How much do you print?

No matter what you print we recommend using one original cartridge every 3-4 compatible sets to clean and lubricate your print heads.

Normal-Frequently: compatibles will save you a huge amount of money. They typically contain more ink than originals, at a lower price, so your costs drop considerably.

Very rarely: Your main concern is ink drying and blocking the print heads. Originals contain a chemical to prevent this, so if you print LESS than once every few months stick to originals.

What do you print?

Text: Compatible inks perform excellently for text with brilliantly sharp prints, and we struggle time after time to correctly select which prints came from an original or compatible cartridge.

Most of our best sellers are compatible blacks, and if text printing is the majority of what you do you should try a compatible asap.

Everyday photos: Original cartridges with original photo paper will always give you the best results, they’re designed to work in tandem. However compatibles are brilliant for photo printing and telling the difference is nigh on impossible for the majority of printouts.

Professional Photos: Compatibles archival life is not as high as a genuine cartridge. They can fade within a few years, especially in harsh lighting, so we’d advise sticking to originals.

My printer is old:

As long as you’ve taken care of your printer compatibles are perfectly viable. The only consideration is the supply level – are the cartridges still available? When a printer is brand new you may have no choice but to buy originals as the market for compatibles will not have been established. This is particularly relevant with refilled cartridges, which rely on a supply of used original cartridges before they can be produced.


We hope you have found this article helpful, and feel more confident whilst browsing. Compatibles really are worth a go, so do not let fear of the unknown keep you from significant savings.

If you are still paranoid, try a purchase of a compatible with your next originals order, a risk-free test! If it does not meet expectations, you have your new original cartridge to put in and print happily away with and you can contact us about returning the compatible………but if they do impress, well now, just sit back and enjoy the savings, compliments of DUBLIN CARTRIDGE itself!