1.1 Definitions: the terms herein regulate the customer's use of items and services provided by DublinCartridge Limited, hereafter referred to as DublinCartridge, we, our and us. The Customer is you, the person, persons or company purchasing products and/or services from DublinCartridge. DublinCartridge is the Product Vendor and/or Service Provider as identified on all correspondence, including invoices detailing products and/or services queried, quoted, ordered, purchased and delivered and inclusive of any other correspondence arising. The site/s refers to DublinCartridge website/s, www.dublincartridge.ie. Software covers computer operating systems, middleware and/or applications.
1.2 We offer goods for purchase through our on-line shop for delivery only within the Republic of Ireland, based on the price and stock availability shown at the time an order is completed.
1.3 Every effort is made to ensure the accuracy of information shown on our web site. Where stock is shown as available at the point of order there can be occasions when it will be found not to be so at the picking stage. If a shortage should occur at that stage and a significant delay anticipated, our staff will contact you with an offer of an alternative product, a lead time for the product ordered or where the product will not be available within a reasonable period the option to cancel your order.
1.4 We reserve the right to cancel or refuse an order for items shown on our web site at any time and without explanation or where an incorrect price or information has been inadvertently shown.
1.5 We remain the owners of any goods you purchase until payment has been received in full.
1.6 Catalogues, price lists and other advertising literature or material as used by the Company are intended only as an indication as to the price and range of the Products offered and no prices, descriptions or other particulars contained therein shall be binding on DublinCartridge.
2.1 You (the Customer) agree to:
2.2 Provide true, accurate, current and complete information which you are required to provide when you register as a User of DublinCartridge (“User Information”); and notify DublinCartridge immediately of any changes to the User Information.
2.3 We reserve the right to terminate your account (including user name and password) if any User Information is untrue, inaccurate, out-of-date or incomplete.
3. Security & Personal Information
3.1 You are responsible for the security and proper use of all passwords relating to the service and must take all necessary steps to ensure that all passwords are kept confidential, secure, used properly and not disclosed to other people.
4.1 The price a Customer has to pay is shown on a DublinCartridge order confirmation. The Customer will confirm this price at the time of order by authorizing the order.
4.2 Payment will be made prior to the supply of the Products. DublinCartridge may suspend delivery of the Order until payment is received in full.
4.3 Should there be a pricing error on the website, in any correspondence from DublinCartridge, or by any other communicative method, the right is reserved by us to cancel the order and offer the product(s) and/or service(s) at the correct price. All quoted or listed prices are based on the cost to DublinCartridge of supplying the Products to the Customer. While DublinCartridge tries to ensure that all prices are accurate, errors may occur.
5.1 When an order is placed and payment completed the goods in-stock are dispatched on the same or following day by Courier, from a central distribution warehouse. Orders placed for collection for in stock items i.e. ‘immediate delivery’ can be collected from our collection point upon confirmation via e-mail to the address given at time of order. Customers placing orders for collection that are not in stock at the time of order will be notified of availability by phone or e-mail.
5.2 It is your responsibility to check the goods on receipt.
5.3 Orders placed through our online shop are for delivery and collection. If you wish to order a product for collection you should indicate this at the time of checkout by selecting the option under ‘delivery method’
5.4 An order can be placed for goods shown but not in stock. Those items will be dispatched as soon as they become available.
5.5 Where some items from your order are not in stock those items in stock will be dispatched and those which are not in stock will be dispatched as they return to stock. Where an item is not expected to return to stock we will contact you (see General note).
5.6 Any errors or discrepancies with your order, damage to goods or packaging, on delivery to you, must be notified by email to our Customer Service Department (see Return of Goods) within 48 hours of receipt of goods.
5.7 If the estimated delivery date cannot be met the customer will be advised of a proposed new delivery date. If the customer is not satisfied with this revised date and if the order is not delivered within the date specified the customer may cancel the order without charge and obtain a full refund.
5.8 Please note that we cannot specify delivery times i.e. 1-3 business days in line with order cut off times between the hours of 9.00am – 5.30pm only Mon - Fri
6. Return of Goods
6.1 We will accept the return of goods found, on delivery to the Customer, to be faulty or not working in accordance with the manufacturer’s specification and notified to us within 7 days of receipt (see RMA below) or within the manufacturer’s warranty return policy.
6.2 If you wish to return goods to DublinCartridge you must first obtain an RMA (Returned Merchandise Authorization) number from our Customer Service Department by email to info@ dublincartridge.ie. The reason for using email is to provide a record. Returns will only be dealt with by e-mail. An RMA will remain valid for 29 days. It is your responsibility to return the goods to us.
6.3 Goods returned to us must show the RMA number clearly on the outside of the packaging or they will not be accepted at our warehouse.
6.4 Orders with a pre-approved RMA can be refunded within 30 days of cancellation. We do ask that all goods are returned before a refund is issued, however, this is not obligatory.
6.5 Unless explicitly confirmed orders placed on our website, by telephone or by e-mail are solution assured by the customer and are subject to DublinCartridge Ltd Terms and Conditions of Sale.
7.1 We offer no guarantee of suitability for the product you select and the onus lies with you to satisfy yourself in advance of purchase.
7.2 We cannot accept responsibility for circumstances outside our control, such as in the case of strikes, fire, war, acts of terror, riots, violent disorder, natural disasters, shortages in stock or transportation, exchange fluctuations, currency shortages, governmental or regulatory action, or delays in deliveries from suppliers or manufacturers or the effect of such delays. In such an event the agreement for sale can be terminated by either party, without compensation, with written notification to the other after two months or any time thereafter.
7.3 We will seek to resolve any dispute amicably and where that is not possible then through an agreed third party and where such effort does not reach an outcome satisfactory to both parties then it should be referred to the relevant court of law.
7.4 We will not accept any responsibility or liability for customer data. It is the responsibility of the customer to ensure they have a copy of or have removed any data from a product before returning it to us.
8. Privacy Statement
8.1 DublinCartridge has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.dublincartridge.ie
Privacy Statement for Customers
This applies to visitors to our site who are registered as customers and who log on with a username and password. We log your usage information to help administer and improve our services and to help you with any queries or problems you may have in using the site. Our site’s registration form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company. The customer’s contact information is also used to contact the customer when necessary.
Our site uses an order form for customers to request information, products, and services. We collect customers’ financial information (like their account or credit card numbers). Financial information that is collected is used in the normal course of business for commercial transactions and to invoice the customer for products and services.
Contacting the Web Site
If you have any questions about this privacy statement, or the privacy practices of this site, or your dealings with this Web site, you can contact our Customer Service Department at: firstname.lastname@example.org
3 Cavendish Row
Office Hours: 9am to 5pm, Monday to Friday, excluding Bank and Public Holidays.