- I can't tell the difference between standard yield and high yield.
The high-yield cartridge is a much better value than the standard yield. This does not always mean that there will be a difference in the size or appearance of the cartridge itself.
High-yield cartridges will have a much higher page yield at only a slightly higher price, making the cost per page much lower.
- Why is the ink level reading low or empty?
Some cartridges and printers are not able to give accurate measurements of ink levels of remanufactured products because they are simply estimating based on use. The machine views the cartridge as one that has already printed a certain number of pages and that process cannot be reset when the cartridge is refilled.
If you find yourself in this situation, you can usually still print. However, you will have to keep track your use of ink as you go.
- Why are the remanufactured and compatible cartridges so much cheaper?
It simply costs less to produce our remanufactured and compatible products than it does for OEM's. From the cost of materials to offsetting the cost of the machines that they work with, printer companies have much higher costs associated with their products. We simply pass those savings along to our customers.
- What are remanufactured and compatible cartridges and how do they differ from OEM's?
Our remanufactured cartridges are printer-brand cartridges that have been used once, cleaned, repaired, refilled, and tested before being sold again. Ours are satisfaction guaranteed and much less expensive than OEM options.
Compatible cartridges are brand new ink and toner cartridges that have been made specifically for your printer just like an OEM. The materials are brand-new as is the ink or toner inside. These products are also 100% satisfaction guaranteed for 24 months from purchase.
- I did not receive a confirmation number.
Order confirmation emails are sent by an automated system when your order is completed. If you didn't receive a confirmation number by email, it is most likely because your email address was either entered incorrectly or the message is being quarantined by your SPAM filter.
For orders made over the phone, your email address has to be entered manually into our system and that may cause a short delay in receiving your confirmation email.
These changes don't affect the performance of the cartridge, but they actually ensure that the performance remains at the level that you expect.
- Is it safe to put my credit card number on your site?
- If I pay online who has access to my info?
Not even our staff can see your credit card information. If you ever need to confirm your identity, only the last 4 digits of your card number will be visible to our representatives.
- I do not want to use my credit card; do you accept other payment methods?
We accept PayPal payments as well.
- How will I know when my refund goes through?
Refunds take a little bit of time to process so you should see confirmation in your account or on your statement within 7 to 14 business days.
- How long will it take to get my refund?
The process of receiving the package, processing it through our return department, and refunding your card or account usually takes 7 to 14 business days.
- Is there a restocking fee?
There is no restocking fee for returning items.
- Will you mail me a check for my refund?
We refund money through the payment method that we originally received. This means that you will get a paper check if that is how you made your purchase but we also refund to credit cards, Paypal, and Amazon checkout.
- How long will it take to get my package?
Ireland orders are usually delivered in just 2 to 5 days. Dublin - next working day delivery service.
- If I place the order today, when will you ship?
99% of our orders placed before 4pm PST Monday-Friday will be shipped out the same day. Orders placed after that or over the weekend will go out on the next business day.
- How much does shipping cost?
FREE delivery on all orders over €20 We offer €1.99 delivery in Dublin on orders below €20
- Has my package shipped?
99% of our orders ship the same day they are placed. You should receive an email with a tracking number, please check your junk or spam mail box for this email. If your package doesn’t arrive or your tracking number doesn’t update please contact us by phone, email.